Если пропал звук после установки обновления Windows 10
«Октябрьское обновление» Windows 10 продолжает доставлять… На днях в очередной обнове затесался глючный Intel-овский драйвер, из-за которого, как оказалось, весьма качественно и наглухо пропадает звук на компе.
И что характерно, данная проблема на является какой-то изолированной и затрагивает компьютеры с аудиоустройствами Realtek, Intel и др. А её причиной стал новый драйвер Intel Audio Controller конкретно в версии 9.21.0.3755.
В общем, если после установки очередного обновления Windows 10 (от версии 1803 и новее) ваш комп тоже внезапно замолчал, то придется проверить систему на наличие упомянутого проблемного драйвера и при необходимости его удалить. Делается это, напомним, следующим образом:
- открываем «Диспетчер устройств» Windows 10;
- в списке Диспетчера находим и кликаем строку «Звуковые, видео и игровые устройства«;
- затем находим устройство Realtek или другого устройства (оно будет отмечено желтым треугольником);
- кликаем по названию устройства один раз, затем открываем меню «Вид» выше и в нем выбираем опцию «Устройства по подключению«;
- теперь в списке надо найти родительское устройство, называться оно будет, вероятно, Intel SST Audio Controller (Intel Smart Sound Technology driver version 09.21.00.3755);
- кликаем правой кнопкой мыши по названию контроллера, в меню выбираем «Свойства» и потом в следующем окошке открываем вкладку «Драйвер«;
- смотрим версию, если указано 9.21.0.3755, то это и есть этот самый глючный драйвер;
- внизу окна жмем кнопку «Удалить драйвер«;
- подтверждаем решение кнопкой «Удалить» и после удаления перезагружаем комп.
[ДОПОЛНЕНО 13.10.2018]: Microsoft выпустила обновление KB4468550, которое автоматически удаляет проблемный драйвер 9.21.0.3755.
Downloads for Technologies
SCS Add-On for Microsoft System Center Configuration Manager* (SCCM) including built-in support for Out of Band management of Intel® AMT. (2.1.10)
Windows 7*
Windows Server 2012 R2*
Latest
Provides the Intel® Endpoint Management Assistant (Intel® EMA) 1.3.3.1
Windows 7*
Windows Server 2019*
3 more
Latest
The Intel® Rapid Storage Technology (Intel® RST) Driver (16.8.3.1003) supports the configuration and enabling of system acceleration with Intel® Optane™ Memory and maintenance of RAID 0/1/5/10.
Windows Server 2016*
Latest
This download record contains a tool to determine if a system is impacted by recent Intel security advisories (4.0.1.0).
Windows 8.1*
Windows Server 2019*
2 more
Latest
Intel® Setup and Configuration Software (Intel® SCS) discovers and configures Intel® vPro™ products. (12.2.0.139)
Windows 7*
Windows Server 2016*
2 more
Latest
Tool for assessing vulnerability to Intel SA-00086 vulnerability on systems with Intel® 2nd Gen — 6th Gen Core processors (ME versions 6.x-10.x)
Windows 8.1*
Windows 7*
Linux*
Latest
This download record contains a tool to determine if a system is impacted by the Intel-SA-00125 security advisory. (1.0.45)
Windows 8.1*
Windows 7*
Linux*
Latest
This record contains a software download and documentation to determine if a system is impacted by the issue documented in the security advisory INTEL-SA-00075.
Windows 8.1*
Windows 8*
Windows 7*
Latest
INTEL-SA-00075 Linux* discovery and mitigation tools version 1.2.
Latest
The Intel® Identity Protection Technology token provider version 2.0.0.0 provides hardware enhanced protection of the RSA token record.
Windows 10, 32-bit*
Windows 10, 64-bit*
4 more
Latest
This document covers the requirements, installation, and usage of the Windows PowerShell* module 3.2.6 for Intel® vPro™ Technology.
Latest
This download is used to install Intel® Smart Connect Technology software version 5.0.10.2850 for the PC.
Windows 8*
Windows 7*
Latest
Boot your Intel® vPro™ technology based remote client faster over IDER.
Windows 8*
Windows 7*
2 more
Latest
Allow the management console to mount the client’s hard drive over the network as if it were physically inside the console machine.
Windows Vista*
Windows XP*
Latest
Remotely reimage a managed PC with Intel® vPro™ technology and WinPE. Now includes new tools for migrating user profiles and data.
Windows Vista*
Windows XP*
Latest
Use Desktop Virtualization to configure a dual OS environment on an Intel vPro technology enabled client.
Windows Vista*
Windows XP*
Latest
Use RealVNC VNC* Viewer Plus to run KVM Remote Control on Intel® vPro™ technology based systems configured with Microsoft* System Center Configuration
Windows Vista*
Windows XP*
Latest
This reference design provides a step by step example of how to perform off hours updates from Windows XP to Windows 7 on remote systems.
Windows Vista*
Windows XP*
Latest
Perform a remote virus scan on a managed PC with Intel® vPro™ Technology while running Outlook Web Access. Now has the capability to.
Windows Vista*
Windows XP*
Latest
Perform a remote virus scan with drive share even if the operating system is corrupted.
Intel® Smart Sound Technology (Intel® SST)
Intel® Smart Sound Technology (Intel® SST) is an integrated audio DSP (Digital Signal Processor) built to handle audio, voice, and speech interactions. It allows the latest Intel® Core™ and Intel® Atom™ processor-based PCs to respond to your voice command quickly and offer high fidelity audio without impacting system performance and battery life. 1
Awaken Your PC on Command
Activate your PC from Microsoft Modern Standby* with just your voice—leaving your hands and eyes free to do other tasks. With Intel® Wake on Voice (Intel® WOV) your device waits and listens for your command without consuming excessive power and battery life. You can also personalize devices to respond to your voice only so that you won’t enable other Intel Wake on Voice-enabled devices at the same time. 2
Clear Voice Recognition and Vibrant Recording
Today’s PCs need improved microphone configurations and enhanced microphone processing to achieve the best voice communication and speech recognition results. Many devices today use advanced pre-processing technologies on microphones for multi-mic beam forming, acoustic echo cancellation, and background noise reduction. Intel® Smart Sound Technology (Intel® SST) provides the computing power for audio pre-processing, and integrates pre-processing technologies from industry leaders like Intel, ForteMedia*, Conexant* and Waves*.
Uncompromised Sound and Great Battery Life
Get remarkable battery life for music playback on your system. By offloading audio streams to Intel® Smart Sound Technology (Intel® SST) your system will reduce power consumption and improve battery life while still delivering the great sound, you expect. 3
Enhanced Audio Playback
Many devices enhance the sound from the speakers and headphones—adjusting loudness, virtual surround sound, dialogue enhancements, and more—using advanced audio post-processing technologies and algorithms. Intel® Smart Sound Technology (Intel® SST) supports smart amplifiers for audio post-processing, and also includes technologies from industry leaders like Dolby*, DTS *, and Waves*.
Enjoy Always Available Responsiveness
Now there’s no waiting to resume activity on your desktop or All-in-One (AIO). Intel® Ready Mode Technology (Intel® RMT) works by providing an alternative to traditional sleep—a quiet, low power state similar to the kind used by your cell phone and tablet.
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Product and Performance Information
Intel® technologies’ features and benefits depend on system configuration and may require enabled hardware, software, or service activation. No computer system can be absolutely secure. Learn more at Intel.com or from the OEM or retailer.
Requires third-party software for full use of Intel® Wake on Voice.
Intel® technologies’ features and benefits depend on system configuration and may require enabled hardware, software, or service activation. Performance varies depending on system configuration. No computer system can be absolutely secure. Check with your system manufacturer or retailer or learn more at www.intel.com/txt.
Intel is a sponsor and member of the BenchmarkXPRT Development Community, and was the major developer of the XPRT family of benchmarks. Principled Technologies is the publisher of the XPRT family of benchmarks. You should consult other information and performance tests to assist you in fully evaluating your contemplated purchases.