Windows 10 audio not working with Supreme FX II audio card
I’ve installed Windows 10, all works as expected except the audio.
I use a sound card integrated in motherboard which is Asus P5E which is a SupremeFX II.
How can I try to resolve the problem? I’ve found other posts but I’ve seen that the solving answer is related to a specific sound card and for this video card I have not found a post with a solving answer for this audio card.
Replies (5)
Thank you for your interest in Windows 10.
I suggest you to follow the methods below and check if it fixes the issue.
Method 1: Run Hardware and Devices Troubleshooter
Follow these steps to run Hardware and Devices troubleshooter.
- Press Windows key + W and type troubleshooting.
- Select Troubleshooting.
- Select View all on the top left corner.
- Click Hardware and Devices.
- Follow the on-screen instruction to run the troubleshooter.
Method 2: Uninstall and reinstall the Sound driver
I suggest you to try uninstall the Sound drivers check if it works for you.
Follow the steps to uninstall the Sound drivers:
- Press Windows Key + X key and click Device Manager.
- Expand ‘Sound, Video and Game Controllers.
- Right-click on the Audio devices listed and click on ‘Uninstall’.
- Select the option to Delete driver software.
- Restart the computer after its uninstalled.
Try to access the device manufacturer’s website and download and install the latest chipset and sound drivers.
Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.
Thread: SupremeFX Hi-Fi DAC Driver
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ROG Guru: Yellow Belt Array pndiode PC Specs
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| Laptop (Model) | ASUS G752VL-DH71 |
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Join Date Jan 2016 Reputation 10 Posts 214
cant make it louder or i dont hear any sound
Is ASUS SupremeFX Hi-Fi Service enabled in Task Manager Startup (Windows key + X)?
Status: Enabled
Impact Status: Medium
Last edited by pndiode; 10-11-2018 at 12:58 PM .
Yes, its enabled. I still dont get sound or can change the volume.
Last idea worked for me: i set O&OShutup10 to «Apply only recommend settings». After an reboot i could adjust the volume and finaly i can hear music.
Last edited by lowmotion; 10-11-2018 at 09:13 PM .
ROG Guru: Green Belt Array UltraNEO* PC Specs
| UltraNEO* PC Specs | |
| Laptop (Model) | Dell XPS 13 |
| Motherboard | Asus Rampage V Edition 10 |
| Processor | Intel i7-6850k |
| Memory (part number) | G.SKILL F4-3600C17Q-32GTZR |
| Graphics Card #1 | Titan X (Pascal) |
| Graphics Card #2 | Titan X (Pascal) |
| Monitor | ASUS ROG Swift PG279Q (x3) |
| Storage #1 | Samsung 970 Pro 1TB NVMe |
| Storage #2 | Samsung 860 Pro 1Tb (x4) |
| CPU Cooler | Custom Watercooled |
| Case | CaseLabs SMA8 |
| Power Supply | Corsair AX1500i |
| Keyboard | Keyboard Paradise Custom |
| Mouse | Logitech G903 |
| Mouse Pad | Logitech G840 XL |
| Headset/Speakers | ART SLA2 Linear Amp with JBL Control 5 |
| OS | Win 10 Pro |
| Network Router | PF Sense |
| Accessory #1 | Logitech Brio 4k |
| Accessory #2 | Logitech PowerPlay Game Pad |

I went to Rampage V Edition 10’s download support page and downloaded version SupremeFXHiFi_V1.9.114.26
That worked for me.. Needed to restart a few times though.
ASUS ROG RVIE Encore| i9-10940x | Dominator Platinum 128GB 3333 MHz | EVGA RTX 2080 Ti SLI | Samsung 970 Pro 1TB NVMe (x3)
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XSPC RX 480 v3 | XSPC D5 Vario x2 | EK Blocks | EK-RES X3 400 | BitsPower Fittings | GentleTypoon 1850 x12 | Corsair SP140 x8 | Lamptron CM615
Thread: SupremeFX III Sound Blaster Software
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ROG Guru: Orange Belt Array hax0rmort PC Specs
| hax0rmort PC Specs | |
| Motherboard | Asus Crosshair V Formula-Z |
| Processor | AMD FX-9370 |
| Memory (part number) | AMD Radeon R9 Gamer Series 2400MHz (2x8GB) R9316G2401U2K |
| Graphics Card #1 | Asus AMD R9-290X-4GD5 |
| Graphics Card #2 | Asus AMD R9-290X-4GD5 |
| Sound Card | SoundBlaster Z |
| Monitor | 3x Asus 24″ 1080p |
| Storage #1 | Samsung 840 EVO 250GB — OS |
| Storage #2 | Samsung 840 EVO 250GB — Game |
| CPU Cooler | Corsair H100i |
| Case | NZXT H440 Red/Black |
| Power Supply | Corsair RM1000 |
| Keyboard | Corsair K95 RGB MX-Red |
| Mouse | SteelSeries Sensei |
| Headset | Logitech G430 |
| OS | Windows 8.1 Pro x64 |
| Network Router | Asus RT-AC87U |
Join Date Sep 2011 Reputation 34 Posts 253
SupremeFX III Sound Blaster Software
In a ROG article it mentions loading the SupremeFX III software from Sound Blaster located on the CVF-Z disc. There is no such software on my disc or the download site as there was with the CVF original. What gives? I just got a 5.1 system and i’m ITCHING to experiment. WHERE is this software?
MOBO — ASUS ROG Crosshair V Formula-Z
CPU — AMD FX-9370
RAM — AMD Radeon R9 Gamer Series 16GB (2 x 8GB) 2400 MHz
SSD1 — Samsung 840 EVO 250GB // Boot
SSD2 — Samsung 840 EVO 250GB // Game
GPU1 — ASUS Radeon R9 290X
GPU2 — ASUS Radeon R9 290X
COOLER — Corsair H100i AIO Liquid Cooler
PSU — Corsair RM Series 1000W Gold PSU
AUDIO — Creative Sound Blaster Z
CASE — NZXT H440 Red/Black
KEYBOARD — Corsair K95 RGB
MOUSE — SteelSeries Sensei
HEADSET — Logitech G430
ROG Guru: Orange Belt Array hax0rmort PC Specs
| hax0rmort PC Specs | |
| Motherboard | Asus Crosshair V Formula-Z |
| Processor | AMD FX-9370 |
| Memory (part number) | AMD Radeon R9 Gamer Series 2400MHz (2x8GB) R9316G2401U2K |
| Graphics Card #1 | Asus AMD R9-290X-4GD5 |
| Graphics Card #2 | Asus AMD R9-290X-4GD5 |
| Sound Card | SoundBlaster Z |
| Monitor | 3x Asus 24″ 1080p |
| Storage #1 | Samsung 840 EVO 250GB — OS |
| Storage #2 | Samsung 840 EVO 250GB — Game |
| CPU Cooler | Corsair H100i |
| Case | NZXT H440 Red/Black |
| Power Supply | Corsair RM1000 |
| Keyboard | Corsair K95 RGB MX-Red |
| Mouse | SteelSeries Sensei |
| Headset | Logitech G430 |
| OS | Windows 8.1 Pro x64 |
| Network Router | Asus RT-AC87U |
Join Date Sep 2011 Reputation 34 Posts 253
I was using the R2.73 drivers from the Realtek page, but now I’m using the ones from the CVF-Z download site. Still nothing. Also, software doesn’t pickup when I insert the Center channel and the Rear speakers like it says it does. When I plug in the Line Out it registers and asks me what I plugged in. What gives? I thought this audio chip onboard was awesome. Now i’m having second thoughts.
Where is the Software located? anyone?
MOBO — ASUS ROG Crosshair V Formula-Z
CPU — AMD FX-9370
RAM — AMD Radeon R9 Gamer Series 16GB (2 x 8GB) 2400 MHz
SSD1 — Samsung 840 EVO 250GB // Boot
SSD2 — Samsung 840 EVO 250GB // Game
GPU1 — ASUS Radeon R9 290X
GPU2 — ASUS Radeon R9 290X
COOLER — Corsair H100i AIO Liquid Cooler
PSU — Corsair RM Series 1000W Gold PSU
AUDIO — Creative Sound Blaster Z
CASE — NZXT H440 Red/Black
KEYBOARD — Corsair K95 RGB
MOUSE — SteelSeries Sensei
HEADSET — Logitech G430
I checked the installation CD for the motherboard and it only contains the drivers which I believe has the setup program for this screen capture.
Is this what you are looking for? I don’t have anything hi tech so I won’t be able to help with your 5.1 woes
For trouble-shooting tips see my blog at:
ROG Guru: Orange Belt Array hax0rmort PC Specs
| hax0rmort PC Specs | |
| Motherboard | Asus Crosshair V Formula-Z |
| Processor | AMD FX-9370 |
| Memory (part number) | AMD Radeon R9 Gamer Series 2400MHz (2x8GB) R9316G2401U2K |
| Graphics Card #1 | Asus AMD R9-290X-4GD5 |
| Graphics Card #2 | Asus AMD R9-290X-4GD5 |
| Sound Card | SoundBlaster Z |
| Monitor | 3x Asus 24″ 1080p |
| Storage #1 | Samsung 840 EVO 250GB — OS |
| Storage #2 | Samsung 840 EVO 250GB — Game |
| CPU Cooler | Corsair H100i |
| Case | NZXT H440 Red/Black |
| Power Supply | Corsair RM1000 |
| Keyboard | Corsair K95 RGB MX-Red |
| Mouse | SteelSeries Sensei |
| Headset | Logitech G430 |
| OS | Windows 8.1 Pro x64 |
| Network Router | Asus RT-AC87U |
Join Date Sep 2011 Reputation 34 Posts 253
thanks for the quick reply. I have this too but what I was specifically referring to was «Sound Blaster X-Fi MB 2 Utility V1.0(R11)» or actually the X-FI MB3 utility which should have been licensed in my opinion with the integration of SupremeFXIII in the cvf-z. the software above was provided for the original cvf, but nothing like it for the z. oh well.
the built in drivers you’re showing has limited functionality in dolby surround setups for the awesomeness that is supremefx iii. just wondering why no official software was provided for this chip as was with the cvf. sorry if i’m talking in circles, it happens sometimes. i’m disabled
MOBO — ASUS ROG Crosshair V Formula-Z
CPU — AMD FX-9370
RAM — AMD Radeon R9 Gamer Series 16GB (2 x 8GB) 2400 MHz
SSD1 — Samsung 840 EVO 250GB // Boot
SSD2 — Samsung 840 EVO 250GB // Game
GPU1 — ASUS Radeon R9 290X
GPU2 — ASUS Radeon R9 290X
COOLER — Corsair H100i AIO Liquid Cooler
PSU — Corsair RM Series 1000W Gold PSU
AUDIO — Creative Sound Blaster Z
CASE — NZXT H440 Red/Black
KEYBOARD — Corsair K95 RGB
MOUSE — SteelSeries Sensei
HEADSET — Logitech G430
I think I have some bad news for you. check out this post:
BTW: Think you missed this on a post but I know a few Rangers (actually one Ranger is the family. trying to keep some OP SEC). Being a civilian I have a lot of respect for the SO/SF personnel; thanks for your service also.
For trouble-shooting tips see my blog at:
ROG Guru: Orange Belt Array hax0rmort PC Specs
| hax0rmort PC Specs | |
| Motherboard | Asus Crosshair V Formula-Z |
| Processor | AMD FX-9370 |
| Memory (part number) | AMD Radeon R9 Gamer Series 2400MHz (2x8GB) R9316G2401U2K |
| Graphics Card #1 | Asus AMD R9-290X-4GD5 |
| Graphics Card #2 | Asus AMD R9-290X-4GD5 |
| Sound Card | SoundBlaster Z |
| Monitor | 3x Asus 24″ 1080p |
| Storage #1 | Samsung 840 EVO 250GB — OS |
| Storage #2 | Samsung 840 EVO 250GB — Game |
| CPU Cooler | Corsair H100i |
| Case | NZXT H440 Red/Black |
| Power Supply | Corsair RM1000 |
| Keyboard | Corsair K95 RGB MX-Red |
| Mouse | SteelSeries Sensei |
| Headset | Logitech G430 |
| OS | Windows 8.1 Pro x64 |
| Network Router | Asus RT-AC87U |
Join Date Sep 2011 Reputation 34 Posts 253
thank you for that really hard to swallow thread.
that pretty much sums it up. Not sure why I couldn’t find that by searching. I did try.
and thank you TNB.
MOBO — ASUS ROG Crosshair V Formula-Z
CPU — AMD FX-9370
RAM — AMD Radeon R9 Gamer Series 16GB (2 x 8GB) 2400 MHz
SSD1 — Samsung 840 EVO 250GB // Boot
SSD2 — Samsung 840 EVO 250GB // Game
GPU1 — ASUS Radeon R9 290X
GPU2 — ASUS Radeon R9 290X
COOLER — Corsair H100i AIO Liquid Cooler
PSU — Corsair RM Series 1000W Gold PSU
AUDIO — Creative Sound Blaster Z
CASE — NZXT H440 Red/Black
KEYBOARD — Corsair K95 RGB
MOUSE — SteelSeries Sensei
HEADSET — Logitech G430
No problem and your welcome
For trouble-shooting tips see my blog at:
if the OP can find creative’s soundblaster MB2 that’ll work with realtek, or even MB3 which seems to be more fleshed out console wise. I’m using MB2 with razer tiamat elite 7.1 headphones and game audio is really good. I get all 8 channels
http://us.creative.com/p/software/so. aster-x-fi-mb3
I searched all over and downloaded a number of files with no success but .
I did a little more research on this and it appears that if you want to spend $29.99 you can be send an electronic download of the software in question for the MB3 version. The MB2 version is selling for $19.99. This is a Creative site but is billed through Amazon.
For trouble-shooting tips see my blog at:
ROG Guru: Orange Belt Array hax0rmort PC Specs
| hax0rmort PC Specs | |
| Motherboard | Asus Crosshair V Formula-Z |
| Processor | AMD FX-9370 |
| Memory (part number) | AMD Radeon R9 Gamer Series 2400MHz (2x8GB) R9316G2401U2K |
| Graphics Card #1 | Asus AMD R9-290X-4GD5 |
| Graphics Card #2 | Asus AMD R9-290X-4GD5 |
| Sound Card | SoundBlaster Z |
| Monitor | 3x Asus 24″ 1080p |
| Storage #1 | Samsung 840 EVO 250GB — OS |
| Storage #2 | Samsung 840 EVO 250GB — Game |
| CPU Cooler | Corsair H100i |
| Case | NZXT H440 Red/Black |
| Power Supply | Corsair RM1000 |
| Keyboard | Corsair K95 RGB MX-Red |
| Mouse | SteelSeries Sensei |
| Headset | Logitech G430 |
| OS | Windows 8.1 Pro x64 |
| Network Router | Asus RT-AC87U |
Join Date Sep 2011 Reputation 34 Posts 253
software woes.
ok. well, if i hadn’t JUST shipped the cvf cd to the person who bought it on ebay, i would have the mb2 version free
does anyone else have a 5.1 or 7.1 setup and can say that this software is useful? the problem i’m facing is when I plug in line in which controls the left and right speaker, everything is good. By that I mean Realtek pops up recognizing i’ve plugged in something. when i plug in the center channel plug or the rear speaker plugs, i dont get a popup recognizing i’ve plugged anything in.
now, they still work, but i hope all the audio isn’t going through the line in and being logically transferred into rear and center. i’d like to use the horsepower of this chip to do the work for it. Maybe I should unplug the front speakers (line-in) and see if the center and rear still output sound. makes sense to you guys?
MOBO — ASUS ROG Crosshair V Formula-Z
CPU — AMD FX-9370
RAM — AMD Radeon R9 Gamer Series 16GB (2 x 8GB) 2400 MHz
SSD1 — Samsung 840 EVO 250GB // Boot
SSD2 — Samsung 840 EVO 250GB // Game
GPU1 — ASUS Radeon R9 290X
GPU2 — ASUS Radeon R9 290X
COOLER — Corsair H100i AIO Liquid Cooler
PSU — Corsair RM Series 1000W Gold PSU
AUDIO — Creative Sound Blaster Z
CASE — NZXT H440 Red/Black
KEYBOARD — Corsair K95 RGB
MOUSE — SteelSeries Sensei
HEADSET — Logitech G430


