There is a problem with this windows installer package cisco anyconnect
Вопрос
Relating to this Cisco forum topic:
Yesterday Windows 10 1607 and Cisco VPN 4.5.01044. Re-install was successfull.
Today same machine with Windows 10 1703 and Cisco VPN 4.5.01044: Re-installation fails. Installation hangs on error:
Product: Cisco AnyConnect Secure Mobility Client — Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action VACon64_ndis6_Install, location: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\VACon64.exe, command: -install «C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\vpnva-6.inf» VPNVA
And no, nothing suggested on the Cisco forum helps. Cisco supports says that on 1607 some cumulative update has helped on this issue and that seems to be true. So they will not do anything because it is MS issue.
Все ответы
First of all, please check and install all available Windows updates and
Please disable all of your antivirus and Windows Firewall to reinstall your Cisco software again.
This is usually caused by either a corrupt network connection entry, or too many interfaces entries in the HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlNetwork registry key.
Please run the following tool to fix it.
Afterwards, reinstall the Cisco again.
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
- Предложено в качестве ответа Karen_Hu Microsoft contingent staff 2 октября 2017 г. 1:55
- Отменено предложение в качестве ответа Marko Mard 6 октября 2017 г. 9:23
Does not seem to work or I don’t know how to use this software. If there is no Cisco installed on machine how can I tell that wizard that this is the program which does not install.
Ran it anyway both uninstall and install and no help, it gets stuck installing Anyconnect service.
That part of log is here, full log was over your 60000 char limit so could not post it.
There is a problem with this windows installer package cisco anyconnect
Relating to this Cisco forum topic:
Yesterday Windows 10 1607 and Cisco VPN 4.5.01044. Re-install was successfull.
Today same machine with Windows 10 1703 and Cisco VPN 4.5.01044: Re-installation fails. Installation hangs on error:
Product: Cisco AnyConnect Secure Mobility Client — Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action VACon64_ndis6_Install, location: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\VACon64.exe, command: -install «C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\vpnva-6.inf» VPNVA
And no, nothing suggested on the Cisco forum helps. Cisco supports says that on 1607 some cumulative update has helped on this issue and that seems to be true. So they will not do anything because it is MS issue.
All replies
First of all, please check and install all available Windows updates and
Please disable all of your antivirus and Windows Firewall to reinstall your Cisco software again.
This is usually caused by either a corrupt network connection entry, or too many interfaces entries in the HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlNetwork registry key.
Please run the following tool to fix it.
Afterwards, reinstall the Cisco again.
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
- Proposed as answer by Karen_Hu Microsoft contingent staff Monday, October 2, 2017 1:55 AM
- Unproposed as answer by Marko Mard Friday, October 6, 2017 9:23 AM
Does not seem to work or I don’t know how to use this software. If there is no Cisco installed on machine how can I tell that wizard that this is the program which does not install.
Ran it anyway both uninstall and install and no help, it gets stuck installing Anyconnect service.
That part of log is here, full log was over your 60000 char limit so could not post it.
Cisco AnyConnect Fails To Install Or Upgrade In Windows 10 Anniversary Update
If you’ve upgraded to the Windows 10 Anniversary Update and use the Cisco AnyConnect VPN Client, you may run into a problem during the installation or upgrade where you get the error message “There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.” After that error, the installer rolls back any changes that were made to your system.
The issue is related to the file permissions on this folder: C:WindowsSystem32DriverStoreFileRepositoryvpnva-6.inf_amd64_f4ee011be27e2804
Resolution
1 – Browse to the C:WindowsSystem32DriverStoreFileRepository folder and right click on the vpnva-6.inf_amd64_f4ee011be27e2804 folder and select Properties.
2- Click on the Security tab then the Advanced button.
3 – The current Owner is probably set to SYSTEM. Click on the Change button and enter your account name and click OK.
4 – Check the box that says “Replace owner on subcontainers and objects” then click OK.
5 – Click Edit from the Security tab then Add and enter your account name and click OK.
6 – Check the Full Control box under the permissions for your account, then click OK and Yes.
Now you’ll want to use a tool like FileASSASSIN to delete locked files. You can download and install it from here: https://www.malwarebytes.com/fileassassin/
7 – In FileASSASSIN, browse to the C:WindowsSystem32DriverStoreFileRepositoryvpnva-6.inf_amd64_f4ee011be27e2804 folder again.
8 – Select each file and check the Delete option, then click Execute for each file. Once all files are removed, you can delete the folder.
IF THE ABOVE FILEASSASSIN FAILS:
9 – Right click on each file, and select properties and the security tab.
10 – Click on the Advanced button.
11 – Click Change next to Owner and enter your account name, then click on OK twice.
12 – Right click on the same file, then select Properties and the security tab.
13 – Click on the Edit button, then Add.
14 – Enter your account name and check the Full Control box. Click OK then Yes then OK again.
15 – Delete the file and repeat for each file in the folder.
16 – After all files are removed, delete the folder.
If the folder won’t delete, right click and go to Properties, Security, and Edit the permissions for the Everybody group and give it Full Control.
Now try your installer again and it should work.