Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.
I have tried for two days every single solution that has been given on the internet but nothing works. I have a Acer Aspire 7735Z with Windows home premium. 32 bit. Service pack 2 is installed. The error keeps coming back when I try to install iTunes. It did work previously but for some reason it stopped. The error effects the reconizing of the iPod in iTunes. iTunes is installed but now when I try to open it hte following message appears:
the software required for communicating with ipods and mobile phones was not installed correctly. Do you want iTunes to repair this for you. Click yes, then the next message appers:
the software required for communicating with ipods and mobile phones could not be repaired. I have reinstalled iTunes, Quick time player. Did all the steps that Microsoft or Itunes asked me to do. Even went in to the Commant Prompt. Went for Check disc ect. Installed a earlier edition of iTunes. But it all keeps coming back to the same problem: error 1721. Any ideas??
I have installed the same iTunes on another pc and connected the iPod and that worked ok. So it is not the iPod or the software for iTunes..
Replies (4)
Hi M.kobessen,
1. Does this issue occur while installing all the programs or only with iTunes?
First you may try the steps provided in the below link.
Method 1:
Start the Windows Installer service
a. Click Start, type Services.msc and press
b. Double-click Windows Installer
c. Set the Startup type of Windows Installer to Manual
d. Click Start to start the service. Note down the error message if any.
e. Click OK.
Method 2: Unregister and re-register the Windows Installer to do that follow the steps provided below.
a. Click Start, click Run, type MSIEXEC /UNREGISTER, and then click OK. Even if you do this correctly, it may look like nothing occurs.
b. Click Start, click Run, type MSIEXEC /REGSERVER, and then click OK. Even if you do this correctly, it may look like nothing occurs, or you may briefly see an hourglass. After you run this command, the operation is complete.
c. Try your Windows Installer-based application again.
Method 3:
Try performing SFC scan on the computer.
SFC /scannow is a super-useful command you can use in any Windows version. When the SFC (System File Checker) command is used with the /scannow switch, the tool will scan all of the important Windows files on your computer and replace them as necessary.
Missing and corrupt operating system files (like many DLL files) are arguably the biggest cause of major Windows issues. Considering that, plus the fact that SFC /scannow is completely automatic and very easy to use, the tool should usually be one of your first troubleshooting steps.
Refer:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
http://support.microsoft.com/kb/929833
Once SFC scan is done, try and install iTunes in administrator mode.
To install in administrator mode,
1. Locate the program icon, right-click click Run as administrator.
Thanks and Regards:
I. Suuresh Kumar — Microsoft Support.
Minitab 15 «Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor».
Welcome to Microsoft Windows 7 Answers Forum!
You may try the steps as below and check if the issue gets fixed,
Now first let us check for Check the Windows Installer service
1. Click «Start», input «services.msc» (without quotation marks) to Start Search bar and press «Enter».
2. Double click the “Windows Installer” service.
3. Please try to stop and start the service.
If you receive any error message, please let me know.
Step 1: Download Microsoft Windows Installer CleanUp Utility and remove Minitab
2. Please save the file on your Desktop
3. Please right click the msicuu2.exe file, and choose “Run it as Administrator” to install it onto your computer.
4. Click Start -> All Programs->Windows Installer Clean Up.
2. Please locate and remove Minitab.
Step 2: Clean Windows temp files
1. Click Start, Type %temp% in Search Bar and then press Enter:
2. The Temp folder for the currently logged-on user displays.
3. In most cases, you can safely delete the contents. If you are not sure, then copy any files or folders to a different location. To delete the contents, click the Edit menu, and then click Select All.
4. Press Delete, and then click Yes if prompted to confirm.
Step 3: Now you need to re-register the Windows Installer files on your computer.
1. Click on start and type cmd in the search field and now you need to Right click on Command prompt on the top of the list select the option which says run as administrator
2. At the command prompt, typemsiexec.exe /unregister, and then press ENTER.
3. Type msiexec /regserver, and then press ENTER.
4. Verify that the SYSTEM account has full control access permissions to the HKEY_CLASSES_ROOT hive in the Windows registry.
5. In some cases, you may also have to add Administrator accounts.
Registry disclaimer
To do so:Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to back up and restore the registry in Windows
Now to give permission to the registry key.
1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Click the following registry hive:
3. On the Edit menu, click Permissions.
4. If SYSTEM is not listed in the Group or user names list, click Add, make sure that the local computer name appears in the From this location box, type system in the Enter the object names to select box, click Check Names, and then click OK.
5. Click SYSTEM in the Group or user names list, and then select the Full Control check box under Allow in the Permissions for SYSTEM box.
6. Click Apply, click OK, and then quit Registry Editor.
7. Restart the computer. If the problem is not resolved.
Step 4: Clean Windows Installer related file
1. Click Start, type INSTALLER in Search Bar and click OK.
2. In the open folder, click View menu and select Details.
3. Right-click the Date Modified column header.
5. In the Authors column, locate the cached Windows Installer file that displays Minitab.
6. Right-click the cached Windows Installer file and then click Uninstall.
Step 5: Download and install Windows Installer 4.5
1. Please download and install Windows Installer 4.5 from the following link:
Windows Installer 4.5 Redistributable
Step 6: Install the Minitab in Clean Boot.
1. Click the Start Button type «msconfig» (without quotation marks) in the Start Search box, and then press Enter.
2. Click the «Services» tab, check the «Hide All Microsoft Services» box and click «Disable All» (if it is not gray).
3. Click the «Startup» tab, click «Disable All» and click «OK».
4. Restart the computer
5. Please install Minitab in Clean Boot.
Note: To restore the computer to use a Normal Startup, click «Normal Startup» on the General tab, click «OK», and then restart the computer.
Thanks and Regards:
Suresh Kumar- Microsoft Support.
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You may try the steps as below and check if the issue gets fixed,
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Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support or package vendor
I’m trying to install Sensory Integration and Praxis Test (SIPT) software in a computer, but 1721 error keeps showing, even after I installed windows installer cleanup tool and used it for disable one of the 2 antivirus in this computer (not my computer).
As so, I ask the comunity how can I solve this problem and install SIPT software?
Thanks for your time,
Replies (1)
As per the description, you are experiencing issue with error 1721: “there is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support or package vendor” while installing Sensory Integration and Praxis Test (SIPT) on the system.
I certainly understand your concern and appreciate all your efforts in trying to fix this issue.
I would suggest you to try the following methods and check if that helps.
Method 1:
I would suggest you to try and run the following fix it from the article given below.
Fix problems that programs cannot be installed or uninstalled.
Note: The above article automatically repair issues that block program installation or removal because of corrupted registry keys.
If the issue persists, follow method 2
Method 2:
How to use the System File Checker tool to repair missing or corrupted system files , please follow the steps in the link provided below.
Note: System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe) to scan your system files and to repair missing or corrupted system files in Windows 8.1 or Windows 8. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.
If the issue persists, follow method 3
Method 3:
I would also suggest you to check if the Windows installer service is running correctly. To check follow these steps:
- Press Windows key +R, type “services.msc” and press enter.
- In the services window, locate Windows Installer and check if it is running.
- Right click and select properties, set the startup type to automatic.
I hope this information is helpful.
Please do let us know if you need any further assistance, we will be glad to assist you.